Ghana Water Limited (GWL) has announced plans to deploy 200 National Service Personnel into communities nationwide to help recover outstanding water bills totaling GH¢916 million.
The Managing Director of GWL, Adam Mutawakilu, said the move forms part of a broader strategy to strengthen revenue collection and improve payment compliance among domestic consumers.
Mr. Mutawakilu has revealed that only about 20 to 30 percent of household customers currently pay their water bills through digital platforms, a situation he described as a major operational setback for the utility company.
To improve adoption of digital payments, GWL has instructed its Customer Care Assistants, who regularly visit homes to read meters, to also educate customers on how to use mobile money platforms to settle their bills conveniently.
He explained that the National Service Personnel will not be assigned to office duties but will operate directly within communities, identifying customers with unpaid bills and supporting recovery efforts while educating users on mobile payment options.
“As of June, our outstanding arrears stood at GH¢916 million. These personnel will be on the ground to follow up on debtors and also assist customers to understand how to use the MoMo app to pay their bills,” he stated.
Mr. Mutawakilu warned that without these focused measures, the company could struggle to reverse its revenue challenges and maintain sustainable operations.